Privacy Policy

• Account details — such as your name, email address, account role (landlord or tenant), and plan tier, provided when you register or update your profile.
• Property and unit data — including property addresses, unit numbers, lease terms, rent amounts, occupancy status, and tenant contact information.
• Uploaded lease PDFs — lease documents and related files you upload to support AI parsing, record keeping, and tenant management.
• Payment transaction logs — records of rent payments, subscription billing events, and receipts associated with your account.
• Support and communication data — messages, chat transcripts, and maintenance tickets submitted through the platform or to our support team.

• To provide dashboard metrics, portfolio overviews, and financial tracking for your rental properties.
• To power AI lease extraction, maintenance triage, and the 24/7 resident assistant.
• To manage tenant records, communicate with residents, and generate payment ledgers and reminders.
• To process subscriptions, issue receipts, and maintain billing history.
• To improve platform reliability, fix errors, and respond to support requests.

We do not sell your personal data, and we do not use your data for advertising or profiling unrelated to the service.

We rely on trusted third-party providers to operate the platform:

• Supabase — provides secure database hosting, authentication, and file storage for your account data and uploaded documents.
• Paddle — processes subscription payments, invoices, and billing-related communications. Paddle acts as the merchant of record and handles payment card details. We do not store full credit card numbers.
• AI service providers — process lease excerpts and chat messages to enable AI parsing and resident assistant features.

Your data is stored in a managed cloud database protected by Row Level Security (RLS), which ensures that users can only access records associated with their own account or explicitly shared properties. Uploaded files are stored in isolated storage buckets and scoped to the relevant lease or maintenance request.

We use industry-standard encryption for data in transit and at rest, restrict internal access, and monitor for errors and abuse. No system is completely secure, and we encourage you to use strong passwords and keep your account credentials confidential.

Depending on your location, you may have the right to access, correct, export, or delete your personal data. You can update many account details directly within the platform. For other requests, including data deletion or export, please contact us at support@csjgracesolutions.com.

We will respond to privacy-related requests in a timely manner and in accordance with applicable law. If you have unresolved concerns, you may also contact your local data protection authority.