Refund Policy

Every new KithForm AI account starts with a 7-day free trial of the Pro plan. No payment method is required to begin the trial. You may cancel at any time during the trial and you will not be charged.

If you do not subscribe to a paid Pro plan before the trial ends, your account will automatically convert to the Free plan. No refund is owed because no payment was collected during the trial period.

Pro subscriptions are billed monthly or annually in advance through Paddle, our authorized payment processor. You may cancel at any time from your account settings or through Paddle’s customer portal. Cancellation takes effect at the end of your current billing period, and you will continue to have Pro access until that date.

Unless otherwise required by law, paid subscription fees are non-refundable for partial months or unused portions of an annual term. We do not provide refunds for forgetting to cancel, changing your mind, or no longer needing the service during an active billing period.

We may issue a refund in the following situations, at our sole discretion or where required by law:

• Billing errors — you were charged twice for the same period, charged the wrong amount, or charged after you already cancelled and the cancellation was not honored.
• Fraud or unauthorized payment — the charge was made without your authorization.
• Service defects — a documented platform outage or technical defect on our side prevented you from using the service for a significant portion of the billing period.
• Law or card-network rules — a refund is required under applicable law or payment-network dispute rules.

To request a refund, contact us within 30 days of the charge date at support@csjgracesolutions.com with the following details:

• The email address associated with your KithForm AI account.
• The date and approximate amount of the charge.
• A brief explanation of why you are requesting a refund.
• Any supporting documentation, such as a duplicate receipt or cancellation confirmation.

We aim to review refund requests within five business days. Approved refunds are processed back to the original payment method through Paddle and may take 5–10 business days to appear, depending on your bank or card issuer.

Downgrading from Pro to Free is a cancellation of your paid subscription. The downgrade takes effect at the end of the current billing period, and previously paid amounts are not refunded.

Switching from monthly billing to annual billing (or vice versa) does not reset or extend your current billing period. Any price difference or proration is handled by Paddle according to the terms shown at checkout.

We encourage you to contact our support team before disputing a charge or filing a chargeback with your bank. Most billing issues can be resolved quickly without involving your card issuer. If a chargeback is filed without first contacting us, we reserve the right to suspend or terminate your account.

We may update this Refund Policy from time to time. Changes are effective on the date posted at the top of this page. If a material change affects your current subscription, we will notify you by email or through the platform at least 30 days before the change takes effect.

For questions about refunds, billing, or cancellations, reach out to us at support@csjgracesolutions.com.